12:30 p.m. – 2:00 p.m. – Lunch & Keynote Presentation by Charles Ryan Minton
Charles Ryan Minton is a Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author. He has represented high profile brands such as Hilton Hotels Worldwide, Marriott International and InterContinental Hotels Group.
As a Hotel Executive, Ryan’s ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies led to record breaking revenues, profits and some of the highest recognition in hospitality.
Ryan sits on the Newsweek Expert Forum Panel and has been named in the Top 4 on Global Guru’s list of “World’s Best Hospitality Speakers, Trainers and Thought Leaders.” He was just recently named one of the 2023 Top Social Media Influencers in Hospitality by the International Hospitality Institute.
2:00 p.m. – 4:45 p.m. – Free Time
5:00 p.m. – 8:30 p.m. – Gondola rides, Closing Reception & Dinner at the Olympic Ski Jump Complex
Transportation provided for Closing Reception & Dinner
Tuesday, October 3
9:30 a.m. – NYSRA Annual Membership & State Board Meeting at The Mirror Lake Inn, Wikoff Room