GROW Your Expertise | Webinar Wednesday Lineup

July 17, 2019 at 10:00am | Creating a Great Customer Experience
How quality assurance and process management provides a better experience for guests.
Presented by Alex Susskind, Associate Professor, Cornell University
Alex Susskind is an associate professor, and Associate Dean for Academic Affairs, at the School of Hotel Administration,  and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers.

August 21, 2019 at 10:00am | How To Increase Cash Flow in a Low Margin Business
Learn how to create higher cash reserves to sustain and grow your business.
Presented by Nandu Awatramani, F & B Business School
Nandkumar Awatramani is a third generation Hospitality Entrepreneur with 18 years in the hospitality industry. He is based out of New York, NY and helps restaurateurs and other F&B business owners make more money, get their time back, and grow their businesses beyond what they could have thought was possible. He holds a BSc. International Hospitality Management & Tourism (Summa Cum Laude) from Les Roches International School of Hotel Management (Switzerland).

September 18, 2019 at 10:00am | Improve Your Sales Performance
We’ll analyze trends and how menu design can positively impact sales.
​Presented by Alex Susskind, Associate Professor, Cornell University
Alex Susskind is an associate professor, and Associate Dean for Academic Affairs, at the School of Hotel Administration,  and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers.

October 16, 2019 at 10:00am | The Key to Making 15-20% Profit in Your Restaurant
Erase your fear of budgets forever. 
Presented by David Scott Peters, "The Restaurant Expert"
David managed the turnaround of a 30-unit franchise operation, taking it from near-bankruptcy and transforming it into a thriving enterprise. Following that experience he turned his efforts to using his skills to help restaurant owners successfully manage their operations. David is the founder of TheRestaurantExpert.com, a business coach, and noted speaker on restaurant management and operations. ​

GROW Webinar Archive

GROW Webinars are recorded and are also available to members on demand in our Member Resource Center.

June | The Right Way to Set Your Food Cost Target
Why using a national average number doesn’t work.  
Presented by Fred Langley, "The Restaurant Expert"

May | The Hire Attitude
How to attract, train and retain top talent in your market.
Presented by Donald Burns, "The Restaurant Coach"

April | Using Psychology to Influence Customer Choice
Tips and techniques to maximize revenue and optimize the customer experience.
Presented by JonRobert Tartaglione, Influence 51

March | Take Control of Costs and Increase Profitability
Learn the metrics to track daily to keep food, beverage and labor costs in line – and improve profits.
Presented by Ryan Gromfin, “The Restaurant Boss”

February | Upgrade Your Restaurant's Instagram Strategy
We'll teach you 5 ways to improve your Instagram results now.
Presented by Geoffrey Brown, GoDaddy Social