GROW Your Expertise | Webinar Wednesday Lineup
May 15, 2019 at 10:00am | The Hire Attitude
How to attract, train and retain top talent in your market.
Presented by Donald Burns, "The Restaurant Coach"
Donald is a leading authority, speaker, and international coach on how restaurant owners, operators, and culinary professionals go from good to outstanding. He has 38 years experience in the restaurant industry as a restaurant owner, consultant, and as an executive chef for Wolfgang Puck. Donald was recently awarded the 2019 Industry Book & Author of the Year - from Nightclub & Bar Awards.
How to attract, train and retain top talent in your market.
Presented by Donald Burns, "The Restaurant Coach"
Donald is a leading authority, speaker, and international coach on how restaurant owners, operators, and culinary professionals go from good to outstanding. He has 38 years experience in the restaurant industry as a restaurant owner, consultant, and as an executive chef for Wolfgang Puck. Donald was recently awarded the 2019 Industry Book & Author of the Year - from Nightclub & Bar Awards.
June 19, 2019 at 10:00am | The Right Way to Set Your Food Cost Target
Why using a national average number doesn’t work.
Presented by David Scott Peters, "The Restaurant Expert"
David managed the turnaround of a 30-unit franchise operation, taking it from near-bankruptcy and transforming it into a thriving enterprise. Following that experience he turned his efforts to using his skills to help restaurant owners successfully manage their operations. David is the founder of TheRestaurantExpert.com, a business coach, and noted speaker on restaurant management and operations.
Why using a national average number doesn’t work.
Presented by David Scott Peters, "The Restaurant Expert"
David managed the turnaround of a 30-unit franchise operation, taking it from near-bankruptcy and transforming it into a thriving enterprise. Following that experience he turned his efforts to using his skills to help restaurant owners successfully manage their operations. David is the founder of TheRestaurantExpert.com, a business coach, and noted speaker on restaurant management and operations.
July 17, 2019 at 10:00am | Creating a Great Customer Experience
How quality assurance and process management provides a better experience for guests.
Presented by Alex Susskind, Associate Professor, Cornell University
Alex Susskind is an associate professor, and Associate Dean for Academic Affairs, at the School of Hotel Administration, and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers.
How quality assurance and process management provides a better experience for guests.
Presented by Alex Susskind, Associate Professor, Cornell University
Alex Susskind is an associate professor, and Associate Dean for Academic Affairs, at the School of Hotel Administration, and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers.
August 21, 2019 at 10:00am | How To Increase Cash Flow in a Low Margin Business
Learn how to create higher cash reserves to sustain and grow your business.
Presented by Nandu Awatramani, F & B Business School
Nandkumar Awatramani is a third generation Hospitality Entrepreneur with 18 years in the hospitality industry. He is based out of New York, NY and helps restaurateurs and other F&B business owners make more money, get their time back, and grow their businesses beyond what they could have thought was possible. He holds a BSc. International Hospitality Management & Tourism (Summa Cum Laude) from Les Roches International School of Hotel Management (Switzerland).
Learn how to create higher cash reserves to sustain and grow your business.
Presented by Nandu Awatramani, F & B Business School
Nandkumar Awatramani is a third generation Hospitality Entrepreneur with 18 years in the hospitality industry. He is based out of New York, NY and helps restaurateurs and other F&B business owners make more money, get their time back, and grow their businesses beyond what they could have thought was possible. He holds a BSc. International Hospitality Management & Tourism (Summa Cum Laude) from Les Roches International School of Hotel Management (Switzerland).
September 18, 2019 at 10:00am | Improve Your Sales Performance
We’ll analyze trends and how menu design can positively impact sales.
Presented by Alex Susskind, Associate Professor, Cornell University
Alex Susskind is an associate professor, and Associate Dean for Academic Affairs, at the School of Hotel Administration, and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers.
We’ll analyze trends and how menu design can positively impact sales.
Presented by Alex Susskind, Associate Professor, Cornell University
Alex Susskind is an associate professor, and Associate Dean for Academic Affairs, at the School of Hotel Administration, and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers.
October 16, 2019 at 10:00am | The Key to Making 15-20% Profit in Your Restaurant
Erase your fear of budgets forever.
Presented by David Scott Peters, "The Restaurant Expert"
David managed the turnaround of a 30-unit franchise operation, taking it from near-bankruptcy and transforming it into a thriving enterprise. Following that experience he turned his efforts to using his skills to help restaurant owners successfully manage their operations. David is the founder of TheRestaurantExpert.com, a business coach, and noted speaker on restaurant management and operations.
Erase your fear of budgets forever.
Presented by David Scott Peters, "The Restaurant Expert"
David managed the turnaround of a 30-unit franchise operation, taking it from near-bankruptcy and transforming it into a thriving enterprise. Following that experience he turned his efforts to using his skills to help restaurant owners successfully manage their operations. David is the founder of TheRestaurantExpert.com, a business coach, and noted speaker on restaurant management and operations.
GROW Webinar Archive
GROW Webinars are recorded and are also available to members on demand in our Member Resource Center.
April 17, 2019 | Using Psychology to Influence Customer Choice
Tips and techniques to maximize revenue and optimize the customer experience.
Presented by JonRobert Tartaglione, Influence 51
JonRobert has been referred to as an "influence strategist,” and consults for Fortune 500 companies. For his restaurant clients, he focuses on techniques such as choice architecture, priming, and mimicry to maximize revenue and optimize the customer experience.
Tips and techniques to maximize revenue and optimize the customer experience.
Presented by JonRobert Tartaglione, Influence 51
JonRobert has been referred to as an "influence strategist,” and consults for Fortune 500 companies. For his restaurant clients, he focuses on techniques such as choice architecture, priming, and mimicry to maximize revenue and optimize the customer experience.
March 20,2019 | Take Control of Costs and Increase Profitability
Learn the metrics to track daily to keep food, beverage and labor costs in line – and improve profits.
Presented by Ryan Gromfin, “The Restaurant Boss”
Ryan helps restaurant owners improve their operations through customized training, webinars and speaking engagements. Over the last decade he has delivered talks to restaurant associations, corporate restaurant groups, and vendor-hosted events all over the world.here to edit.
Learn the metrics to track daily to keep food, beverage and labor costs in line – and improve profits.
Presented by Ryan Gromfin, “The Restaurant Boss”
Ryan helps restaurant owners improve their operations through customized training, webinars and speaking engagements. Over the last decade he has delivered talks to restaurant associations, corporate restaurant groups, and vendor-hosted events all over the world.here to edit.
February 20, 2019 | Upgrade Your Restaurant's Instagram Strategy
We'll teach you 5 ways to improve your Instagram results now.
Presented by Geoffrey Brown, GoDaddy Social
Geoffrey is a member of GoDaddy Social's local business outreach team. He has worked at GoDaddy Social since 2015 focusing on social media and online reputation management for local businesses. He has put to practice his experience with Yelp, Facebook, Instagram and Twitter for businesses and is looking forward to sharing what he has learned with restaurant owners.
We'll teach you 5 ways to improve your Instagram results now.
Presented by Geoffrey Brown, GoDaddy Social
Geoffrey is a member of GoDaddy Social's local business outreach team. He has worked at GoDaddy Social since 2015 focusing on social media and online reputation management for local businesses. He has put to practice his experience with Yelp, Facebook, Instagram and Twitter for businesses and is looking forward to sharing what he has learned with restaurant owners.
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About NYSRA
The New York State Restaurant Association has been giving restaurateurs the power to succeed since 1935. The Association provides a platform for statewide cooperation and leadership on advocacy issues, along with valuable support services to members. |
Copyright New York State Restaurant Association. All Rights Reserved.
HQ: 409 New Karner Road, Ste. 202 | Albany, NY 12205 NYC: 315 W 36th Street | New York, NY 10018 Phone: 800.452.5212 | info@nysra.org
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