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4 Tips To Get The Most Out Of Your Seasonal Staff

Tuesday, December 08, 2015  
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4 Tips To Get The Most Out Of Your Seasonal Staff

By Caroline Cooper & Katja Dehn, December 2, 2015


As we get nearer to Christmas, many restaurants will be looking to take on seasonal staff. But how do you handle staff planning and training during the busiest time of year? These 4 tips will show you how you can get the most out of your seasonal employees.

1) Teamwork is key

Make sure that your seasonal staff gets a thorough introduction to your team and to your daily routines. A good idea is to explain everyone’s areas of responsibility so there’s no confusion about who’s doing what. That way, no one will feel that they are in the way but instead they’ll feel like they help out when and where it’s needed.

Read more: Focus on your team – get a free employee motivation guide here

2) Ensure product knowledge

No one can sell something they don’t know exists. So, make sure you inform your staff about your products or services, your opening hours and of course any seasonal events or offers. Also, you should let your staff experience your product or service themselves and explain to them in details what your offers look like, including prices and what’s extra. This will make them excellent sales and service people at your restaurant.


3) Use a scheduling template

Shift planning can be a challenge this month since you probably have more people onboard and more shifts to cover than during off-season. When you start making your employee schedule for December, a good idea is to use a template that you can work with every week. You wouldn’t want to start all over and create a whole new schedule ever Monday. You will save a lot of time by using templates. Click here to find out how you can work with schedule templates and how you can benefit.

4)Use an app to schedule and communicate

Smartphone apps are really trending, and combined with social media and chat networks they have definitely changed the way we communicate with each other. We’re used to using our phone to solve most tasks during the day which is why handling any communication and shift planning through an app is a really good way to stay in close touch with everyone – all day long. Having a scheduling app, in which your staff can bid for shifts, say when they can and can’t work, and clock in and out is extremely useful in a flexible workplace. It means that you won’t have to send out an email or pick up the phone every time there’s a change to the shift plan – everyone will be able to reach other and stay updated on their shifts right from the palm of their hand. To learn more about scheduling apps, please click here.

Read more: Why mobile employee scheduling is here to stay

Follow these tips and you will quickly see how efficient and profitable your seasonal staffing can be. Happy holidays.


Caroline Cooper is a regular guest blogger for Planday. She’s also a speaker, author, trainer and consultant on customer service and customer loyalty. Caroline is founder of Naturally Loyal who specializes in helping businesses develop their teams to deliver consistently great customer service to retain more of their quality customers. She is the author of “The Hotel Success Handbook” on practical sales and marketing actions for small hotels and of the free Ultimate Customer Service Guide which you can download here.

Want to know more about Planday?

Planday is an online and mobile shift planning app, making staff scheduling, time registration and team communication easier than ever. Planday is already delivering smart shift planning to the restaurant industry worldwide - and customers report on valuable time and cost savings.

“If I didn’t have Planday, I would have to hire more managers,” Emily Sparling, General Manager, Sophie’s Steakhouse & Bar. Check out the whole customer case video here and find out how Sophie’s Steakhouse & Bar has optimized the daily running of their restaurant with Planday. 

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